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Sent to dealership from Call Center for all Sales & Service appointments - this can be sent to the dealership via Fax, email, or both.
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Sent to dealership from Call Center when customer expresses interest in a vehicle but unwilling to set a firm appointment.
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Sent to dealership from Call Center when customer expresses an interest in having service work on their vehicle or relays dissatisfaction or concern regarding their recent service experience.
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